Delivery and refunds
How delivery works, how long it takes, and what to do if something is wrong with your order.
Template policy — not legal advice. Replace the bracketed placeholders and have a qualified lawyer review it before launch.
Pickup and delivery
You can collect your order from the shop, or have it delivered across town through our delivery partner. Delivery times and fees are set by the driver and shown in their app before you confirm.
Because the food is cooked to order, preparation takes a little time. We are open 11:00 – 23:00 every day.
If something is wrong
Message us on WhatsApp as soon as you notice a problem, ideally with a photo. If we got your order wrong or it arrived in poor condition, we will replace it or refund you.
Prepared food cannot be returned for a change of mind. Refunds are issued to the original payment method within [N] working days.
Vouchers and promos
Promotions and combo prices are valid while they are shown on the site or in our partner's app, and cannot be combined unless stated. Promotional prices do not affect your statutory rights.